Every day is different, life is never dull here in the contact centre. Typically I get in for 8am to check all is ok operationally with the warehouse. My team arrive at 8.50am and phones go live at 9am. From then until we close at 8pm we are busy answering calls, emails, tweets and FB posts from our customers and stores.
I love the people I work with, the passion we all have about our products and our customers is unique. Oh and of course the cake :)
Every day when I see feedback like the example below from customers about my team: 'Thank you, thank you, thank you Cath Kidston & Co. Your customer service has been exceptional!! Even though I was in the wrong you looked after me anyway. I thank you from the bottom of my heart. You have a loyal customer for life! I adore your products. Thank you.'
I couldn’t imagine working anywhere else. I love coming to work every day, unlike my friends I don’t get that dread on a Sunday night that tomorrow is Monday!
I always feel valued, listened to and supported.
Do it, you won’t regret making that move. If you like cake, smiling lots and having fun while you do what you are great at, this is the place to be.
The Busy Bag