Our busy Retail Operations team are responsible for directly supporting our stores to achieve their goals and serve our customers. They co-ordinate all communications out to stores through our retail intranet and regular newsletters. 

The Retail Operations team also act as the voice of the stores in our head office, making sure that their needs are met and their opinion is taken into account along with customer feedback. Our Facilities team work closely alongside their Retail Operations colleagues to make sure our stores are never in need of a lick of fresh paint and always safe and welcoming for our customers.

Retail Operations at Cath Kidston focus on the European Market based from Freston Road, West London. The team are frequently out and about in store and always on the phone to store teams. Dealing with everything from making sure stores have essential supplies to planning major events such as launching the January sale and arranging the annual Retail Conference, they are constantly making sure that stores are set up for success.

You’ll need a genuine passion for retail to join this team and an ability to multitask and juggle priorities. A natural communicator, you’ll thrive in a busy environment where questions and updates are constantly coming in. Nothing beats the buzz of hearing that you’ve really made a difference for a team you are supporting in store.

Why I love working in Operations and Facilities

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