Quality & Compliance Manager
We are looking for an authentic and astute Quality & Compliance Manager with a passion for Cath Kidston.
A LITTLE BIT ABOUT US:
Cath Kidston is a very British brand that always looks on the bright side of life. With a glass-so-full-it’s-spilling-over-the-sides approach and a playful humour, we started in 1993 with a small shop in West London selling car boot finds and vintage fabric, and now have adventures all over the world.
For nearly 30 years, our hand-drawn prints have set alight the hearts and minds of the Great British public – and beyond – making us a household name. We like to think of our products as portable sunshine, lifelong reminders to find the extraordinary in the everyday.
As we leap into a new era of Cath Kidston, we’re looking for the right people to help us make it all happen.
ABOUT THE ROLE:
You’ll report into the Head of Sourcing and will be responsible for ensuring suppliers understand Cath Kidston quality, technical and compliance requirements.
This role is 40 hours per week, Full time, working flexibly in hybrid style.
ABOUT YOU:
You’re a natural conversationalist with a passion for compliance and a welcoming warmth. You exceed expectations and are quick to do everything you can to deliver on them. You take the responsibility of being the brains of our much-loved brand to heart, with a ‘digital-first’ mentality and a keen eye for opportunities to go the extra mile.
KEY RESPONSIBILITIES:
- Operate as a global Quality Assurance Manager, ensuring collaboration and maintaining integrity of the brand.
- Work with Sourcing Manager, Product Development and Commercial teams in multi-product departments such as Fashion, Bags, Accessories, and Home.
- Ensures suppliers understand Cath Kidston quality, technical and compliance requirements.
- Operates in line with, and ensure suppliers adhere to global ethical and sustainability requirements. Helps to facilitate new Sustainability initiatives and requirements.
- Manage end to end process of new supplier assessment and set-up.
- Oversee supplier product development to ensure they meet technical specifications, quality standards and compliance requirements and that they are production capable.
- Management of supplier inspection programs.
- Assessment and capacity building of supplier in-house testing facilities.
- Supplier management (all compliance requirements).
- Review of testing and inspections data/findings, building learnings into future product and supplier development.
- Working with 3rd party testing houses and managing cost implications.
- Technical critical path management to ensure product delivery.
- Monitoring return rates and industry norms for different product areas, and working with PD manager to implement product changes to improve return rates.
- Manages commercial impact of quality/safety and compliance issues.
- Manage quality issues raised by stores, customers and international partners.
- Ensure product packaging briefs are compliant and in line with product test results.
REQUIREMENTS:
- 5-10 years of experience in the technical, testing and quality industry.
- Relevant technical degree/qualifications or deep hands-on experience.
- Proficient in Microsoft Office applications.
- Good team player.
- Well-organized, systematic, with strong analytical and problem-solving skills.
- Appreciation of the retail product development environment.
- Solid understanding of relevant product standards requirements for product categories.
- Good understanding of supply chain and production and able to travel to different locations visiting factories, logistics centers and supplier partners.
- Understanding of global quality and safety requirements; with focus on EU, UK, US, Hong Kong, Middle East, South Korea and Japan.
- A working knowledge of ethical compliance.
You must have the Right to Work in the UK
- Department
- Supply Chain
- Role
- Sourcing
- Locations
- Head Office
- Remote status
- Hybrid Remote
- Employment type
- Full-time
Perks at Cath
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Pay
Our pay is always competitive! -
Holiday
We offer 33 days off per year, inclusive of bank holidays. Alongside a Holiday Purchase scheme where if you love your time off so much, you can buy up to an additional 5 days annual leave -
Discount
We provide all our employees with up to 50% off Cath Kidston products! -
Flexible Working
Here at Head Office, we also operate to a hybrid working model, encouraging our teams to work from the comfort of their own home whilst also providing a collaborative space. We work flexibly to the hours that suit us.
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Health Insurance
We provide Private Health Insurance with 50% discount at Virgin Active Gyms... -
Pension
We offer a generous employer pension contribution
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Life Assurance
There for the good times and the bad times, these benefits are available to employees who are part of the pension scheme. To provide extra levels of support, when you and your family may need it the most
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Wellbeing
We prioritise the wellbeing of our teams and have invested in a variety of programmes to support our teams. We have a 24/7 Employee Assistance Programme which includes help and support for your and your family with a a helpline, counselling, financial and legal support. As well as free access to wellness content, fitness classes discounts for wellbeing activities and products
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Little Extras
Our reward and recognition platform, Perkbox, is available to all employees, offering shopping discounts and great online content and classes
We also love festivities and provide our teams with a Christmas Shopping Day every December!
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Culture
We are a collective group of kind-hearted, creative people. You will feel like a part of the Cath family in no time, supported by your team members, in an encouraging environment where you can be your true authentic self!
Our Story
Our History
We started life in a small shop in Notting Hill in 1993, where our founder Cath sold car boot sale finds and vintage fabric. It was here that our signature hand-drawn prints were born. Soon after, the English roses, classic spots, candy stripes and hedge-hogs of Cath’s imagination began to brighten up the homes and wardrobes of people across the UK.
Throughout our history, we’ve always chosen to look on the bright side, in the hope that our outlook would inspire our customers to do the same. It’s what led us to create the first floral ironing board covers (for finding joy and cheer in even the most everyday of tasks).
A Household name
Cath Kidston prints have set alight the hearts and minds of the Great British public and beyond, making us a household name – and part of the collective memory of many
Today
We’re a life and style brand with a presence in over 40 countries and a global digital business. But really, we’re a global community that finds unexpected joy in the everyday.
Our Prints
Our prints spark memories – of happy times, carefree moments and Great British quirks that live on inside our customer's minds. By putting a playful twist on joyful British design, our products create nostalgia for all who use and wear them. They become an everyday reminder to tap into the more playful and joyful side of themselves. To inspire the optimist every day.
Quality & Compliance Manager
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