Senior Sales
We are looking for an authentic and astute Senior Sales Assistant with a passion for Cath Kidston.
A LITTLE BIT ABOUT US:
Cath Kidston is a very British brand that always looks on the bright side of life. With a glass-so-full-it’s-spilling-over-the-sides approach and a playful humour, we started in 1993 with a small shop in West London selling car boot finds and vintage fabric, and now have adventures all over the world.
For nearly 30 years, our hand-drawn prints have set alight the hearts and minds of the Great British public – and beyond – making us a household name. We like to think of our products as portable sunshine, lifelong reminders to find the extraordinary in the everyday.
As we leap into a new era of Cath Kidston, we’re looking for the right people to help us make it all happen.
ABOUT THE ROLE:
The role will report into the Store Manager and will be responsible for delivering a warm and welcoming service to our customers, ensuring they each receive a personalized experience by recommending some of our pieces with your expert product knowledge. You’ll keep the store looking neat and organized, showcasing our hand painted designs to all.
ABOUT YOU:
You’re a natural conversationalist with a passion for customer service and a welcoming warmth. An expert seller, you exceed expectations and are quick to do everything you can to deliver on them. You take the responsibility of being the face of our much-loved brand to heart, with a ‘customer-first’ mentality and a keen eye for opportunities to go the extra mile.
You’re commercially focused, with a strong grasp on KPI’s and how you personally deliver and maximise your store’s targets. A confident Senior Sales Assistant, you’re able to make carefully considered suggestions for your customers. You will help support the store manager with top supervisory skills.
KEY RESPONSIBILITIES:
- Work alongside our sales staff to create a friendly and positive shopping environment, with a strong customer focus at all times
- Utilise your selling skills to build rapport with our customers and drive sales and customer satisfaction
- Support the development and training of our Sales team, ensuring high levels of customer service and product knowledge
- Work with the Management team to drive operational efficiency within the store.
- Maintain excellent product knowledge, product presentation and merchandising at all times
- Adhere to all store security, loss prevention and cash handling procedures.
- Deal with requests and orders swiftly and efficiently to maximize customer experience
- Ensure stock replenishment of the shop floor is carried out regularly and efficiently, including notifying management of low stock levels
- Ensuring store health and safety aspects are continually adhered to for the safety of the team and all customers
REQUIREMENTS:
- A keen passion for our brand and enthusiasm for our product
- A confident, highly motivated, outgoing individual with a natural skill for building relationships
- An interest in fashion and/or interiors combined with the ability to provide an outstanding level of customer service
- Great attention to detail with a strong track record of punctuality prioritisation
- You must have the Right to Work in the UK
- Department
- Retail
- Role
- Piccadilly (Flagship)
- Locations
- Piccadilly (Flagship)
Perks at Cath
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Pay
Our pay is always competitive! -
Holiday
We offer 33 days off per year, inclusive of bank holidays. Alongside a Holiday Purchase scheme where if you love your time off so much, you can buy up to an additional 5 days annual leave -
Discount
We provide all our employees with up to 50% off Cath Kidston products! -
Flexible Working
Here at Head Office, we also operate to a hybrid working model, encouraging our teams to work from the comfort of their own home whilst also providing a collaborative space. We work flexibly to the hours that suit us.
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Health Insurance
We provide Private Health Insurance with 50% discount at Virgin Active Gyms... -
Pension
We offer a generous employer pension contribution
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Life Assurance
There for the good times and the bad times, these benefits are available to employees who are part of the pension scheme. To provide extra levels of support, when you and your family may need it the most
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Wellbeing
We prioritise the wellbeing of our teams and have invested in a variety of programmes to support our teams. We have a 24/7 Employee Assistance Programme which includes help and support for your and your family with a a helpline, counselling, financial and legal support. As well as free access to wellness content, fitness classes discounts for wellbeing activities and products
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Little Extras
Our reward and recognition platform, Perkbox, is available to all employees, offering shopping discounts and great online content and classes
We also love festivities and provide our teams with a Christmas Shopping Day every December!
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Culture
We are a collective group of kind-hearted, creative people. You will feel like a part of the Cath family in no time, supported by your team members, in an encouraging environment where you can be your true authentic self!
Our Story
Our History
We started life in a small shop in Notting Hill in 1993, where our founder Cath sold car boot sale finds and vintage fabric. It was here that our signature hand-drawn prints were born. Soon after, the English roses, classic spots, candy stripes and hedge-hogs of Cath’s imagination began to brighten up the homes and wardrobes of people across the UK.
Throughout our history, we’ve always chosen to look on the bright side, in the hope that our outlook would inspire our customers to do the same. It’s what led us to create the first floral ironing board covers (for finding joy and cheer in even the most everyday of tasks).
A Household name
Cath Kidston prints have set alight the hearts and minds of the Great British public and beyond, making us a household name – and part of the collective memory of many
Today
We’re a life and style brand with a presence in over 40 countries and a global digital business. But really, we’re a global community that finds unexpected joy in the everyday.
Our Prints
Our prints spark memories – of happy times, carefree moments and Great British quirks that live on inside our customer's minds. By putting a playful twist on joyful British design, our products create nostalgia for all who use and wear them. They become an everyday reminder to tap into the more playful and joyful side of themselves. To inspire the optimist every day.
Senior Sales
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